X Games Aspen 2020: Guest Information, Venue Hours

GENERAL VENUE INFORMATION AND POLICIES

X Games Dates & Hours

X Games Aspen kicks off on Thursday, January 23rd and goes through Sunday, January 26th at Buttermilk Mountain in Aspen, Colorado.

X Games Aspen Venue Hours:

Thursday, January 23, 11:00 a.m. - 10:00 p.m.* (X Fest 11:00 a.m. - 7:00 p.m.)
Friday, January 24, 11:00 a.m. - 11:00 p.m.* (X Fest 11:00 a.m. - 7:00 p.m.)
Saturday, January 25, 11:00 a.m. - 11:00 p.m.* (X Fest 11:00 a.m. - 7:00 p.m.)
Sunday, January 26, 11:00 a.m. - 9:00 p.m.* (X Fest 11:00 a.m. - 7:00 p.m.)
*The venue will remain open until the conclusion of the concerts. Buttermilk Mountain is open to the public daily from 9:00 a.m. - 4:00 p.m.

Box Office

The X Games Aspen Box Office is located at the main entrance into X Games at Buttermilk Mountain.

Box Office Hours:

Thursday, January 23, 10:00 a.m. - 7:00 p.m.
Friday, January 24, 11:00 a.m. - 11:00 p.m.
Saturday, January 25, 11:00 a.m. - 11:00 p.m.
Sunday, January 26, 11:00 a.m. - 6:00 p.m.

Competitions

For the most up-to-date event information visit www.xgames.com or download the X Games Aspen 2020 App. Competitions will be free and open to the public. All events are held outside in a winter environment, proper attire is recommended.

X Games Music

Ticketed X Games Music performers (in alphabetical order) include: Alesso, Bazzi, Illenium and Rae Sremmurd. They will perform live on the GEICO Music Stage at the base of Buttermilk Mountain as part of the fully interactive music festival experience. Tickets are required to attend the concert portion of our festival and can be purchased in advance at www.xgames.com/tickets or on-site at the box office located at the main entrance (based on availability). Concert tickets are scanned at the time of entry into the music venue. No re-entry is permitted.

X Games Concert Schedule

Friday, January 24, Rae Sremmurd 10:00 p.m.(Doors 8:30 p.m.)
Saturday, January 25, Illenium 4:30 p.m. (Doors 3:00 p.m.), Alesso 9:30 p.m. (Doors 8:00 p.m.)
Sunday, January 26, Bazzi 4:30 p.m. (Doors 3:00 p.m.)
Concerts are rain, snow, or shine. Concessions will be available for purchase on-site at an additional cost.

Prohibited & Allowed Items

LEAVE AT HOME

  • Large bags
  • Weapons
  • Alcohol or beverages of any kind
  • Cigarettes, e-cigarettes, marijuana or drugs of any kind
  • Coolers
  • Drones
  • Folding chairs or large umbrellas
  • Laser-lights
  • Noisemakers
  • Pets
  • Selfie sticks
  • Sticks or poles to hold flags/banners
  • Large posters and banners must be inspected by security before being allowed in the venue
  • X Games reserves the right to refuse admission of signage

OK TO BRING

  • Bring layers: temperatures can fluctuate!
  • Small bags
  • Sunscreen
  • Factory-sealed water bottles
  • Empty water bottles
  • Service dogs with paperwork

All persons/bags are subject to search at all times, on or in the parking lots, shuttles, and Buttermilk properties.

Security Screening & Entry

Security checkpoints are located at the entrance and exit to the venue. Event security personnel are also patrolling the venue and will assist with crowd and access control. All persons/bags are subject to search at all times, on or in the parking lots, shuttles, and Buttermilk properties.

Safety & Medical

Your safety is our priority! In the event of an emergency, X Games and Aspen Skiing Company team members have been trained and instructed to assist guests in evacuating the venue. In the event of an evacuation, X Games staff will assist guests with disabilities and direct them to safe locations and exit routes. Gates and/or specific competition venues will be closed when capacity is reached. All existing facility policies may be enforced in addition to X Games venue policies. Download the X Games App for the most up to date event news and weather. The Spectator Medical tent is located at the main entrance into X Fest. For any medical needs, please see a medical attendant or contact any security or staff personnel to assist you.

To receive Pitkin County public safety alerts during X Games Aspen text XGASP to 888777. For real time event and weather updates and information download the X Games App.

The Spectator Medical tent is located at the main entrance into X Fest. For any medical needs, please see a medical attendant or contact any security or staff personnel to assist you.

X Fest & Concessions

X Games Aspen will showcase X Fest, the FREE four-day interactive festival featuring sponsor activations, interactive parks, athlete autograph signings, and family activities for all ages. Located throughout the base of Buttermilk Mountain, X Fest will also include X Trials, the exhilarating obstacle course that will test your speed and agility, Studio X where you can listen to the hottest DJ performances, hang out with the X Games pro athletes and watch the latest action sports films.

NEW THIS YEAR: Jump on a fat bike and ride the interactive Fat Bike Course!

X Fest will also feature the Pacifico Beer Garden (on the bumps patio), a Beer & Cocktail Garden (on the Home Team BBQ patio behind Monster Energy), Home Team BBQ Concessions and Aspen Mini Donut trailer. ATM machines are located inside Bumps Lodge, lower level.

Lost & Found

Guest Services is the designated meeting point for lost or separated people, Lost and Found, and is the location for guests reporting any lost items. For lost and found item recovery following the event, please e-mail the Aspen Skiing Company at contactus@aspensnowmass.com or call 800-525-6200. X Games will not be held liable for any unclaimed items.

Tag-a-kid is available at Guest Services. Adults can get a wristband for their child and register them with the X Games Guest Services staff. If the child becomes lost, the wristband will give security the necessary contact information to escort the child back to the registered adult. If a parent is not on-site, the child will be taken to Guest Services.

Venue Contact

All information is subject to change. For any additional questions or concerns please e-mail the Aspen Skiing Company at contactus@aspensnowmass.com or (800) 525-6200.

Other Information

  • X Games Aspen is a non-smoking event. Please refrain from smoking in all public areas. Drugs and marijuana use are also prohibited.
  • The sale and consumption of alcohol is restricted to designated areas and times.
  • X Games is not responsible for lost, stolen, or damaged goods.
  • X Games reserves the right to refuse admission to anyone at any time.
  • Commercial photography or videography is strictly prohibited. Failure to comply will result in ejection and/or loss of credential/ticket.
  • Not permitted: lenses greater than three and one-half inches in length, telephoto or zoom lenses of any kind.
  • Not permitted: interchangeable lenses of any kind, monopods or tripods or flash equipment of any kind.
  • All wireless equipment must be cleared by ESPN.
  • Tailgating and camping are not permitted in the Brush Creek Intercept Lot.
  • Gates and/or specific competition venues will be closed when capacity is reached.
  • All existing facility policies may be enforced in addition to X Games venue policies.

Getting to X Games

What Are The Transit Options For X Games?
There is NO event parking on-site at Buttermilk Mountain for X Games. FREE Event Parking is located at the Brush Creek Intercept Lot at Highway 82 and Brush Creek Road, with complimentary shuttles provided to X Games.  Paid parking is available in Downtown Aspen and Snowmass Village, with dedicated X Games event shuttles departing from Ruby Park (Aspen) and Snowmass Village Mall (Snowmass Village).

 

Shuttles TO X Games
From Brush Creek Intercept Lot, Ruby Park in Downtown Aspen and Snowmass Village Mall
Thursday, January 23, 9:00 a.m. - 9:00 p.m.
Friday, January 24, 9:00 a.m. - 9:00 p.m.
Saturday, January 25, 9:00 a.m. - 9:00 p.m.
Sunday, January 26, 9:00 a.m. - 7:30 p.m.

 

FROM Aspen Highlands
Thursday, January 23, 9:00 a.m. - 4:30 p.m.
Friday, January 24, 9:00 a.m. - 4:30 p.m.
Saturday, January 25, 9:00 a.m. - 4:30 p.m.
Sunday, January 26, 9:00 a.m. - 4:30 p.m.

Shuttles FROM X Games
To Brush Creek Intercept Lot, Ruby Park (Aspen) and Snowmass Village Mall (Snowmass Village). Last bus departs X Games one hour after the final competition or concert.
Thursday, January 23, 10:00 a.m. - 11:00 p.m.
Friday, January 24, 10:00 a.m. - 12:00 a.m.
Saturday, January 25, 10:00 a.m. - 12:00 a.m.
Sunday, January 26, 10:00 a.m. - 10:00 p.m.

 

PUBLIC TRANSPORTATION
Roaring Fork Transportation Authority (RFTA) provides extensive bus services above and beyond the X Games shuttle schedule listed above.  For a complete list of bus stops, days and times throughout Aspen, Snowmass, Brush Creek Intercept Lot, Basalt and beyond, visit www.rfta.com.

Colorado Colorado Mountain Express is happy to offer X Games Attendees discounted rates on airport transportation.

RIDE SHARE
Pick up for all ride share transportation (Uber, Lyft, Taxi etc.) is located at Burlingame Condominium Complex off Hwy 82 and Harmony Road, one block north of Owl Creek Road. Please follow the directional signage to legally cross Highway 82, and ONLY cross the highway at marked crosswalks.

Where Is The Entrance to X Games?
The entrance to X Games is at the base of Buttermilk Mountain Ski Resort at the intersection of Highway 82 and Owl Creek Rd.

Before Buying Tickets

What Types of Tickets Are Available?
Hospitality passes and concert tickets are available for purchase. X Games Aspen is free to the general public. Visit xgames.com for more information and to purchase.

Visit www.xgamestravel.com for travel resources to get you to Aspen and packages to complete your trip. Anthony Travel is your one-stop shop for all your travel needs - official offerings, airfare, car and van rental and more. Contact a sports travel expert (866-913-7169) to assist with your specific requests. Visit www.xgamestravel.com to make your reservation today.

How many tickets can I buy? Is there a limit?
Yes, there is an event ticket purchase limit of 10 for GA and all hospitality tickets. This limit applies per person, per transaction, per credit card, per billing address, per email address, and other factors. Any person or group that exceeds the ticket limit in any way is subject to and at risk of order cancellation and refunding at the discretion of X Games and its partners at any time after initial purchase. For group hospitality passes, please email xgamesinfo@espn.com.

Is there a payment plan for tickets?
We offer a layaway plan that can be selected during the transaction process. For more information about the layaway plan, and existing orders on a layaway plan, please contact our official ticket provider, Front Gate Tickets via http://support.frontgatetickets.com or call 888-512-SHOW.

Do I pay full price for my child?
For ticketed areas, children under two are Free.

Craigslist, StubHub & Scalping
Every year, some of our fans think that buying a ticket via Craigslist, StubHub, or any broker site will save them some cash and allow them to access X Games. Unfortunately, many of these are either already used or are counterfeits. Once a ticket has changed hands from its original owner, there is nothing we can do to remedy any issues. If you want 100% confidence, you should purchase your tickets at www.xgames.com.

Ticket Protection
We now offer 100% ticket protection in the event that you cannot attend the festival for a covered reason. The cost is 9.2% of the ticket price and can be added to your order during the purchase process. For additional information on Secure Ticket, please refer to Front Gate Tickets' Ticket Protection page or call 888-512-SHOW.

XIP & Diamond

How do I pick up my XIP, Diamond or Athlete Experience pass?
All XIP, Diamond and Athlete Experience passes are available to pick up at the box office, located at the main entrance into X Games.  Please see box office hours for available days and times.

How do I upgrade my ticket?
To upgrade your X Games experience with XIP Passes, X Games Athlete Experience or Diamond Club please visit the box office on-site at the main entrance to X Games.

What is included in a XIP Pass?
Enjoy four-day access into the XIP Tower, a multi-level, heated lounge featuring complimentary beer, wine and gourmet bites with amazing views of X Games competitions, athlete meet & greets, behind-the-scenes tours & an exclusive X Games branded gift. Four-day XIP pass holders also have access into the Diamond Club - an elevated heated premium tent with cash bar - for all X Games Aspen concerts, plus will receive one single day lift ticket valid at all four Aspen Snowmass mountains.

What is the Diamond Music Pass?
For the ultra X Games music fan, access into the elevated premium viewing Diamond Club with deluxe accommodations and heated outdoor patio near the X Games GEICO Music Stage, featuring an expedited concert entrance into the Diamond Club with private cash bar. Diamond Club passes can be purchased for individual concerts or a 4-show pass.

ADA Drop Off

ADA drop off is available at the base of Buttermilk Mountain. Take Highway 82, turn onto Owl Creek Rd. and take the first left into Buttermilk Parking Lot. Follow signs to the ADA drop off/pick up location.

Guests with Mobility Limitations

X Games is a wheelchair accessible venue, but please be aware it is an outdoor event situated on a mountain with some distance between areas. Therefore, most travel is over natural snow packed terrain that can fluctuate weather dependent.

There are ADA accessible portalets and public restroom located throughout the venue. Please visit the Guest Services tent located on the X Fest plaza just outside Bumps Lodge for information and assistance.

Viewing Platforms

Designated wheelchair viewing areas have been established on the south/hill side of Bumps below Big Air and in the music venue near the Concert Stage. Please visit the Guest Services tent located on the X Fest plaza just outside Bumps Lodge for information and assistance. Guest Services staff will be available to escort an individual to any of the wheelchair viewing areas. Please note that these areas have limited capacity and are available on a first-come, first-served basis.

Service Animals are Welcome, Pets are Not

Service dogs are allowed on the property excluding ski lifts and all restaurants. Please be sure to have proper documentation and the appropriate service vest on your pet.

Action Trackchairs®

Action Trackchairs® are available to reserve from the X Games Guest Services tent located on the X Fest plaza just inside the main entrance. Guest Services staff will be available to escort an individual to any of the wheelchair viewing areas. Please note that they are available on a first-come, first-served basis.

ATMs

ATM machines are located inside Bumps Lodge, lower level.

Guest Services

Guest Services is located just inside the main entrance to X Games in the X Fest plaza. Guest Services is the designated area for all event information and services. Event schedule, venue activities, lost and found, Action Trackchairs®, viewing maps and other event services are offered. If you have any event-related questions or concerns while on-site, please locate a guest services representative or ask where the closest one can be found.

Hydration Station

A complimentary water station is located in X Fest.

Phones

Buttermilk Mountain is located within standard cell phone service range. Mobile charging stations and/or electrical outlets will be available on a first come first serve basis at the Guest Services tent located on the X Fest Plaza just inside the main entrance. Phones left will be at the risk of the owner.

Merchandise

Official X Games Merchandise is available at two tent locations in X Fest.

Sustainability


Please support efforts to minimize landfill waste by disposing of trash, recyclables, and compost in the appropriate containers.

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